You found me (not that I've been hiding) and, yes, I realize this page was built in Blogger, but I'm really not using it as a blog. Occasionally, I'll post a note in the space below, but not too often.
However, I do blog regularly and invite you to check it out. If you're looking for me, I'm probably logged in to Facebook right now. I also tweet a lot.
What began as a minor annoyance turns into a social media failure. Smart businesses can benefit from one company's unlearned lesson in how to properly engage people on Twitter.
